Customer Services

Terms & Conditions

Purchasing any product (Software) from Magecomp.com Themes and Extensions Store means you agree to the following clauses (Agreement):

  1. We are the copyright holder of the Software. The Software or any portions of it is a copyrightable matter and is liable to be protected by the law. Any activity that infringes on the terms of this Agreement or violates copyright law will be prosecuted according to the current law. We reserve the right to revoke any invalid license.
  2. You may not use all or any part of the code in any other software or product or website besides Magento Ecommerce platforms.
  3. You may not give, sell, distribute, sub-license, rent, lease or lend any portion of the Software or Documentation to anyone. You may not place the Software on a server so that it is accessible via a public network such as the Internet for distribution purposes.
  4. You are bound to preserve the copyright information intact, this includes the text/link at the bottom of templates.
  5. We reserve the right to publish a selected list of buyers of our Software.
  6. We will not be liable to you for any damages (including any loss of profits/savings, incidents or consequences) caused to you, or any problems concerning your information and your business arising out of the use or inability to use this Software.
  7. We are not liable for any illegal use or prosecution arising from the use of the Software against the law.
  8. If you fail to use the Software in accordance with the terms and conditions of this License Agreement, it constitutes a breach of the agreement, and your license to use the program is revoked.
  9. Magecomp.com reserves the right to change this License Agreement at any time and impose its clauses at any given time.
  10. License Agreement remains effective until terminated. We retain the right to terminate your license to use the Software at any time, if in our sole discretion, you are not abiding by the terms of the Agreement, including, but not limited to, obscuring or removing any link or copyright notice as specified in this agreement. You may terminate this agreement at any time by destroying all copies of the Software. Termination of this Agreement does not bind us to return to you the amount spent for the purchase of the Software.
  11. If you continue to use the Software after Magecomp.com gives you notice of termination of your license, you hereby are banned from its further use and have to pay all costs (including but not limited to reasonable attorney fees) for any damages suffered by us because of your misuse of the Software and allow us to revoke your license.
  12. By purchasing the Software you acknowledge that you have read this Agreement and that you agree to the content of the Agreement and its terms, and agree to use the Software in compliance with this Agreement.

 

 

Upgrades

We upgrade and improve our themes and extensions on a timely basis. We offer FREE  UPGRADES FOR LIFETIME on all our products. Customer can request upgrades via our support help desk.

MageComp reserves the right to determine which products will be updated and when or to discontinue product updates.

 

Email Address

Your e-mail address must be valid as it will be used for communication purposes. It is strongly recommended to use the e-mail address associated with your company. Free emails can be used for the registration and checkout process, but orders placed using free email addresses will be checked more thoroughly and may take longer for activation as a result. 

 

Download

All products are available for download once your payment has been accepted and verified. If you are unable to download a product please check the status of your payment via your payment processor interface. 

 

Refunds

Customer satisfaction is at its core in our business strategy so if you are dissatisfied in any way with our extensions and services, feel free to Contact Us for refund with your Transaction ID in 30 days from the date of your purchase. You are requested to check the demo before purchasing an extension as Refund for the feature which is not available in the extension, will not be considered for Refund Reason. All refund requests submitted after 30 days will not be accepted. Our refund policy does not cover any customized work, installation fees and support fees in any case. Refund processing may take upto 7 business days. We reserve rights to take legal actions if you are found continue using our extensions or services even after getting refunds.

Just to be more precise, we request you to elaborate the reason for your refund request in order to help us improving our extension and services.

 

Support

We offer Lifetime Free Support for all paid extensions until you are 100% satisfied. We are not responsible for supporting free themes and extensions but we will try to provide support if our technical team can arrange the time.

The following services are NOT covered by the Lifetime free support option:

  • Compatibility check between Magento and other software packages;
  • Integration of the purchased products;
  • Error correction caused during buyer installation;
  • Error correction caused during buyer software upgrade;
  • Modules/themes customization;
  • Product integration troubleshooting;
  • Magento performance optimization and tuning;
  • Third-party developers consultation;
  • Product version update with different module or theme.

 

Please Submit a Ticket  or drop us an email at [email protected] if you have any questions or problems or need our support. Our support staff will get back with you as soon as possible within 24 hours.