At MageComp, we want to give you the best possible Magento Experience to ensure that you enjoy our extension & service in today, tomorrow, and in the future. It is also our goal to be as open and transparent as possible with our users about how our support team will coordinate with you to provide support for your purchase.
Today, we are rolling out our New Customer Service Policy that comes into effect from today.
According to our New Support Update,
“We have limited our LIfetime Support Period to 90 Days FREE SUPPORT.
But for the store owners who have already purchased any Magento 1 or 2 Extension/s in past and enrolled for Lifetime FREE Support, we are liable them to offer FREE Extension Support of 3 Months from now onwards.
From 22nd July 2019, any Order ID below #100017700 is not eligible to get FREE Extension Support from us.”
If you want to continue enjoying our Support, you have to separately purchase support from us.
The Major Reason for limiting our Extension Support is…
- To provide Faster response to new buyers.
- Improvise Existing Customer Experience with Quick response.
- To stay ahead in this competitive era.
- To cover costs for maintaining extension & for providing better future extension upgrades.
You can read Our Full Customer Service Policy that tells you about how we both are bound to each other for doing business.
- Use of our Extension/Service
- Distribution Policy
- Extension Customization
- Extension Upgrades
- Email Address Change
- Extension Downloads
- Refund Policy
- And Support.
We hope you will find answers to all your questions from this page, but if don’t, please contact us.
We’re always listening and we’re here to help.