Magento 2 Cancel Order By Customer Extension

Magento 2 Cancel Order By Customer Extension gives an ability to your customers to easily cancel the processing as well as pending status orders from frontend at any time from their account section.

  • Frontend order cancellation popup.
  • Auto cancel orders after a specific time.
  • Specify multiple order cancellation reasons to choose from.
  • Option to enable for specific customer groups.
  • Number of days limit to avail cancel order facility.
  • Sends order cancel notification to the admin.
  • Backend grid to see list of all canceled orders with reasons.
  • REST API Available / GraphQL API Available.
Magento 2.1, 2.2, 2.3, 2.4



Human psychology is very complicated, and we are never satisfied with what we have. We always crave to have what others have or to have something better than others. If the customer comes across some other website and that site has the same product but at a lower price, but the customer has already placed the order at your website, or the customer has entered the wrong personal info., or the order is still not completed yet due to some technical issues. Default Magento 2 websites offer an automatic cancellation option, which may lead to revenue loss and a decrease in customer loyalty. What to do to avoid this situation?



Magento 2 Cancel Order by Customer Extension allows customers and admins to cancel their orders whenever they want easily. Once the store admin has integrated the extension to their Magento 2 website, customers can easily cancel from the front end. The order cancellation module also works for the admins in the same, and here they can cancel the purchase made at a certain time. Giving your customers the advantage of canceling the placed order.


Overview of Magento 2 Cancel Order by Customer Extension

Several times, it happens that your Magento 2 customer is not happy even after placing an order in your store or they have changed their mind. There may be many reasons like they have found that product at the lowest price somewhere else; they are not sure about the product, or they have personal reasons. At that time customer want to cancel their orders from your Magento 2 store.

Also, sometimes the Magento 2 admin keeps the cancel order process tricky as they need to face several charges if the customer cancel their orders halfway, but it puts a bad impression on your customer's mind. They are afraid to make a purchase again from the same store if they need to struggle while canceling the order. Instead, allowing your customer to cancel orders while it is in processing helps you to save your money and build trust among your customers.

Magento 2 Cancel Order By Customer Extension by MageComp allows the store customers to cancel orders from the frontend and then automatically sends an email notification to the admin regarding the cancel order by selecting the specific email template for the admin as well as the customer. Your customer will be able to cancel both "Processing" as well as "Pending" state orders from the frontend. The module allows the admin to set specific conditions to auto cancel order. Magento 2 admin can set conditions like cancel order if pending payment status or suspected fraud using the extension, the admin can choose the customer groups as well as order states in which your customers are eligible to cancel order at any time from their Magento 2 account section. The admin can view the list of all canceled orders using the Cancel Order Extension for Magento 2 backend grid along with the customer’s specific reason.


: Magento 2 Cancel Order By Customer Extension Features Highlights :

Notifies admin at the time of order cancellation

When the customer opts to cancel an order, immediately the admin of the Magento 2 store will receive a notification about the order cancel and order details based on the selected email template. Thus, the Magento 2 Cancel Order By Customer Module is useful for your store customers as well as for you.

Specifically view a list of all cancel orders with reasons

Magento 2 Cancel Order By Customer Extension keeps the record of all the canceled orders along with the reasons, order status and can be viewed in a list form from the admin panel whenever required.

Specify various order cancellation reasons

The Magento 2 Cancel Order Module comes with the feature to provide a list of common reasons to the store frontend. The customer can select the specific reason because of which they have to cancel an order or add comments on the order confirmation popup.

You can enable it for particular customer groups

The Magento 2 admin can allow only a specific group of customers from the admin panel configuration to have the privilege of canceling the orders.

Why Must Magento 2 Stores Have Cancel Orders by Customer?

Improves user shopping experience and convenience 

Many factors affect the customer's purchasing decisions. Sometimes the customer may have to cancel the placed order. If the customers are not facilitated with the order cancellation function, it will affect their shopping experience. As the store owner, you must look after the factors that will make your customer's shopping experience better in every way. Providing one of the facilities customers should not forget about. Just like store owners look after customer needs, MageComp looks after the need of the store owners and creates Magento 2 Cancel Order By Customer Extension. Customers just need to login into their accounts and make their way to the “My Account” section on the website or the “My Orders” section and cancel unwanted orders whenever they want.

Admin will be notified immediately about the order cancellation

On each order cancellation, the admin will be notified automatically by email. As the admin is notified immediately, immediate actions can be taken by the admin regarding the order cancelation too. Magento 2 Cancel Order By Customer Extension allows the admin to choose the customer groups and order states in which your customers can cancel orders at any time from their Magento 2 account section. The admin can view the list of all canceled orders using the Cancel Order Extension for the Magento 2 backend grid, along with the customer’s specific reason.


Why choose MageComp’s Magento 2 Cancel Order Extension:

  • Option to enable or disable the Cancel Order Magento 2 Module.
  • The Magento 2 admin can enable the Frontend cancel order popup if needed.
  • Backend option to specify different cancel order reasons to display in the Magento frontend.
  • You can set a custom title and short notice to display in the Magento 2 frontend order confirmation popup.
  • Option to enable Magento 2 cancel order functionality for specific customer groups if needed.
  • Featured auto cancel order functionality with the specified order status.
  • Admin can set conditions to auto-cancel orders from Magento 2 store.
  • Admin can set the days limit eligibility to avail order cancellation facility.
  • Email configuration setting to select email sender and email template for Magento 2 cancel order notification.
  • Once you have configured the Magento 2 Cancel Order extension from the backend, your customer will be able to cancel the order from the frontend by specifying the reason if the admin has enabled the frontend popup.
  • The Magento 2 Cancel Order Module will automatically generate a credit memo for the status of the canceled orders that are in a processing state.
  • If you have not enabled the frontend popup, the extension will directly cancel the order without asking a reason to your store customer.
  • Also, the admin can view a list of all canceled orders at once using the Magento 2 backend grid.
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Version 1.0.7 Date : 03-06-2022

- Added date functionality to avail facility of cancel order 

Version 1.0.6 Date : 21-04-2022

- Added REST API and GraphQL API

- Compatible with Magento 2.4.4 latest Magento version

Version 1.0.5 Date : 15-10-2020

- Added Auto-Cancel Order Functionality

- Minor Code improvements 

Version 1.0.4 Date : 10-08-2020

- Minor Bug Fixing

- Compatible with Multiple Language Translation

Version 1.0.3 Date : 29-04-2020

- Cancel Order Added for Order and Returns of Guest Customer Default Magento Functionality

Version 1.0.2 Date : 05-11-2019

- Added backend option to select order states for which you want to enable cancellation

- Automatically generates credit memo for the processing orders

Version 1.0.1 Date : 10-10-2019

- Compatible with Magento 2.3.3 Latest Magento version

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