Live chat support is essential for modern eCommerce businesses to engage with customers in real-time, address their concerns, and provide immediate assistance.

Shopify store owners can greatly benefit from integrating live chat support to boost customer satisfaction and drive sales.

Let’s walk through the step-by-step process of implementing live chat support on your Shopify store, ensuring a seamless customer experience and improved support for your online shoppers.

Steps to Add Live Chat Support on Shopify:

Step 1: Shopify Admin Login 

  • Log in to your Shopify Admin.
  • Select Settings from the lower left corner.

Settings

  • Now from the settings menu, choose the Apps and sales channels option.

Apps and sales channels

  • Then click on the Shopify App Store button at the top-right corner.

Shopify App Store

  • You will be redirected to the Shopify App Store.

Step 2: Install Shopify Inbox App

  • Search for Shopify Inbox App.

Shopify Inbox search

  • Click on the Add App button.

Shopify Inbox - Add App

  • Now click on Add sales channel.

Add sales channel

  • Shopify Inbox App has been successfully installed on your Shopify store.

Step 3: Enable Live Chat

  • Now again, click on Settings and select Apps and sales channels option.
  • Now select Shopify Inbox.

Shopify Inbox select

  • Now click on the Open sales channel option.

Open sales channel

  • Next, click on Manage settings.

Manage settings

  • Finally, click the Turn on button to enable live chat for your Shopify store.

Turn on

Step 4: Customize Live Chat

  • Now again, click on Settings and select Apps and sales channels option.
  • Now select Shopify Inbox.
  • Now click on the Open sales channel option.
  • Next, click on Manage settings.
  • Now go to the Button tab. Select the Chat Button display type and Position.

Button - Position

  • Next, move down to the Brand tab. Select the Color for the chatbot and add the Greeting text.

Brand - Color

  • Turn on Track my order to provide a quick access button for order tracking on the chatbot.

Track my order

  • Click the Create instant answer button to provide customers with quick answers to common queries.

Instant answer

  • Add your question and the answer to it. Also, determine the visibility of the answer.

Instant answer details

At last, click the Save button to apply changes to your Shopify Live Chat.

The Wrap Up

Implementing live chat support on your Shopify store can be a game-changer for your customer support strategy. Embrace the power of live chat to create a seamless shopping experience and foster lasting relationships with your customers. Use the steps mentioned above to enable live chat on your Shopify store.

If you have any requirements to build a customized Shopify App for Live Chat, get in touch with Shopify Experts.

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