A contact form is one of the simplest ways for Shopify merchants to let customers ask questions, request information, share feedback, or submit business inquiries. However, creating different types of forms for different purposes can become difficult if your store relies only on basic contact form functionality.
ZAP Contact Form Builder helps Shopify merchants create and manage custom forms directly from the Shopify admin.
In this guide, we will explain how to use ZAP Contact Form Builder to create a custom form and add it to your Shopify store.
What Is ZAP Contact Form Builder?
ZAP Contact Form Builder is a Shopify form-building app that allows merchants to create customized forms for collecting information from customers. Instead of relying on a single standard contact form, you can build forms according to your specific business requirements.
The app provides a drag-and-drop form-building experience and allows merchants to customize fields, fonts, colors, email templates, and other form elements. You can then embed forms into Shopify storefront pages without custom coding.
Some common ways to use the app include:
- Creating customer contact forms
- Collecting customer feedback
- Creating wholesale inquiry forms
- Accepting booking requests
- Building registration forms
- Collecting newsletter subscriptions
- Creating product or order inquiry forms
- Collecting pricing or quote requests
- Creating surveys
- Allowing customers to upload files
- Creating multi-step forms
- Adding forms to different pages of a Shopify store
Key Features of ZAP Contact Form Builder
Before creating a form, let’s look at some of the main features available in the app.
1. Drag-and-Drop Form Builder
Create forms using a drag-and-drop editor instead of developing them manually. This makes it easier to arrange fields and build forms according to your requirements.
2. Multiple Form Types
ZAP Contact Form Builder supports different use cases, including:
- Contact forms
- Feedback forms
- Booking forms
- Registration forms
- Survey forms
- Newsletter forms
- Wholesale forms
- Order forms
- Pricing quote forms
- Application forms
- Custom forms
- Multi-step forms
- File upload forms
- Pop-up forms
This allows merchants to create separate forms for different customer interactions.
3. Custom Fields
Add different fields to collect the information required from customers. You can create forms that contain the fields relevant to a particular request rather than asking customers to provide unnecessary information.
4. Conditional Logic
Conditional logic can be used to show or hide form fields depending on a customer’s previous selection. This can help create more personalized forms and keep them easier for customers to complete.
5. Form Customization
Customize the appearance of your forms with options for fonts, colors, custom CSS, and other design settings. This helps merchants create forms that better match their Shopify store’s design.
6. File Uploads
For situations where customers need to submit documents, images, or other files along with their inquiry, you can create forms that support file uploads.
7. Email Responses
The app supports email responses and email templates, helping merchants configure how form submissions are communicated. The app listing also provides an SMTP settings interface for configuring email sending.
8. CAPTCHA
CAPTCHA support can help protect forms against unwanted automated submissions.
9. Response Management
Form submissions can be managed through the app. The app listing includes features such as response history, status tracking, dashboard access, analytics, data export, and auto-sync.
How to Create a Custom Form Using ZAP Contact Form Builder
Now let’s look at the steps to create a custom form for your Shopify store.
Step 1: Install ZAP Contact Form Builder
First, install ZAP Contact Form Builder from the Shopify App Store.
Open the Shopify App Store and search for ZAP Contact Form Builder. Select the app developed by MageComp and install it on your Shopify store.
After installation, open the app from your Shopify admin to access the form management interface.
Step 2: Create a New Form
From the ZAP Contact Form Builder dashboard, start creating a new form.
Select the option to create a new form and choose the type of form you want to build.
Choose the form type that matches your business requirement.
Step 3: Add Form Fields
Once you create the form, add the fields you want customers to complete.
For a basic contact form, you could include:
- Name
- Phone Number
- Subject
- Message
For a wholesale inquiry form, you may instead collect information such as:
- Business Name
- Contact Person
- Email Address
- Phone Number
- Product Interest
- Expected Order Quantity
- Additional Requirements
Add only the fields that are necessary for the particular form.
Step 4: Arrange the Form Fields
After adding your fields, arrange them in the order in which you want customers to complete them.
The drag-and-drop builder makes it easier to organize the form layout without manually editing the storefront code.
Keep related fields together and place important information near the beginning of the form.
Step 5: Configure Field Settings
Open the settings for individual fields and configure them according to your requirements.
Depending on the field, you can define options such as:
- Field label
- Placeholder text
- Required fields
- Available choices
- Validation
- Field visibility
For example, make the email address and message fields required in a customer contact form if that information is essential for responding to the inquiry.
Step 6: Add Conditional Logic
If your form needs different fields based on customer selections, configure conditional logic.
For example, imagine a wholesale inquiry form that asks:
What are you interested in?
- Wholesale Pricing
- Bulk Order
- Product Information
- Other
If the customer selects Bulk Order, you can display an additional field asking for the expected order quantity.
This can reduce unnecessary fields and make longer forms easier to complete.
Step 7: Customize the Form Design
Customize the appearance of your form so that it fits naturally into your Shopify storefront.
The app supports customization options including fonts, colors, custom CSS, and custom JavaScript.
Preview the form while customizing it to make sure the design is clear and consistent with your storefront.
Step 8: Configure Email Notifications
Set up email responses so that your team can receive customer submissions.
Configure the email settings and create an appropriate email template for the form.
If required, configure the available SMTP settings to support email delivery. The app provides an SMTP configuration interface in its dashboard.
Step 9: Configure CAPTCHA
If you expect a high volume of automated or unwanted submissions, enable CAPTCHA where appropriate.
This adds verification step to help distinguish genuine customer submissions from automated form activity.
Step 10: Save and Publish the Form
Once you have finished configuring the fields, design, logic, and email settings, save the form.
Review the form carefully before making it available to customers.
Step 11: Embed the Form on Your Shopify Store
After creating the form, add it to the relevant Shopify storefront page.
You can use the app’s embedded form functionality to place the form where customers can access it without requiring custom development.
For example, you can place a contact form on:
- Contact Us page
- Wholesale page
- Product inquiry page
- Support page
- Booking page
- Registration page
- Custom landing page
Choose the location where customers are most likely to need the form.
Step 12: Test the Form
Before sharing the page with customers, submit a test response.
Check that:
- All fields work correctly.
- Required fields prevent incomplete submissions.
- Conditional fields appear as expected.
- File uploads work if enabled.
- The submission is recorded.
- Email notifications are received.
- The form looks good on desktop and mobile devices.
Testing the complete customer journey can help identify issues before customers start using the form.
How to Manage Form Responses
After customers begin submitting forms, you can manage the collected responses through the app.
Use the response management functionality to review customer submissions and track their status. The app also lists features such as response history, data export, dashboard functionality, analytics, and status tracking.
For example, you can use form responses to:
- Follow up with potential customers
- Review customer feedback
- Process wholesale inquiries
- Respond to support requests
- Track registrations
- Review booking requests
- Analyze submitted information
Keeping responses organized can make it easier for your team to follow up with customers.
Final Thoughts
A flexible form can make it easier for Shopify merchants to collect customer information and manage different types of inquiries.
ZAP Contact Form Builder provides tools for creating custom forms, adding different fields, applying conditional logic, customizing the design, configuring email responses, adding CAPTCHA, embedding forms into the storefront, and managing submissions.
Ready to create customized forms for your Shopify store? Install ZAP Contact Form Builder and start building forms tailored to your customer and business requirements.
FAQ
1. What is ZAP Contact Form Builder for Shopify?
ZAP Contact Form Builder is a Shopify app that lets merchants create and manage custom forms for their online stores. You can create contact, feedback, booking, registration, wholesale, survey, newsletter, order, and other types of forms.
2. Can I create custom forms without coding?
Yes. ZAP Contact Form Builder provides a drag-and-drop form builder that allows merchants to create and customize forms without requiring coding knowledge.
3. Can customers upload files through the form?
Yes. ZAP Contact Form Builder supports file upload functionality, allowing customers to submit files along with their form responses when required.
4. Can I customize the design of my forms?
Yes. You can customize the appearance of your forms using available design settings such as fonts, colors, and custom CSS to better match your Shopify store.
5. Can I add forms to Shopify store pages?
Yes. You can embed your forms into relevant Shopify storefront pages, such as Contact Us, Wholesale, Support, Booking, or other custom pages.
6. Does ZAP Contact Form Builder support email notifications?
Yes. The app provides email response and notification functionality, allowing merchants to configure email templates and receive information from submitted forms.
7. Can I add CAPTCHA to my Shopify forms?
Yes. ZAP Contact Form Builder supports CAPTCHA functionality to help protect forms from unwanted automated submissions.
8. Can I create multi-step forms with ZAP Contact Form Builder?
Yes. The app supports multi-step forms, which can help divide longer forms into multiple sections and make them easier for customers to complete.
9. Can I manage customer responses from the app?
Yes. You can manage submitted responses through the app and use features such as response tracking, response history, and data export to organize submitted information.
