We have reached a very interesting phase of the eCommerce world, where building strong customer relationships and gaining customer loyalty has become extremely important for every eCommerce business. With every passing day, customers have started to grow impatient and want everything instantly. Instant payments. Instant deliveries. Instant solution to their problems. Instant everything.
In fact, customers have grown so impatient that almost 53% of them claim to abandon their carts and websites if their queries are not solved instantly. Whereas 73% of customers think that putting their valuable time as the priority of the business is the best and most important thing any business can do to take a step towards providing excellent customer service. Even 43% of businesses claim to understand their customers more.
Best Shopify Live Chat Apps
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|Roger Wilco LLC||
1. WhatsApp Notifications+ChatBot
Shopify WhatsApp ChatBot + Notification App by MageComp is a useful tool for Shopify merchants who want to streamline their customer service. With our app, you can automatically answer customer queries using chatbots and send order status updates via SMS and WhatsApp.
You can customize the app to display your brand name, phone number, and profile image. Our app also allows you to send automated notifications for various events, such as orders placed, refunds, checkout abandonment, feedback requests, fulfillment generation, delivery status updates, and more. This app can help increase lead generation and customer engagement while improving the overall customer experience.
- Shopify admins can use their brand contact numbers
- Very easy integration process
- Admin can send different types of notifications
- Quickly respond to customer queries
- Sends abandoned cart notifications automatically
- Boosts customer engagement
- Enhances customer shopping experience
2. Tidio Live Chat & AI Chatbots
Tidio is a highly effective live chat application for Shopify stores. It includes chatbots and multi-channel communication options, allowing you to provide excellent customer support and increase visitor conversions.
By managing all customer messages in one place, this app offers convenience and the ability to track support progress. You can track your visitors in real time, customize chat icons and welcome messages, and use abandoned cart recovery and lead generation chatbots to amplify sales.
- Provides real-time order tracking
- Provides analytics for customer data and pages visited by the customer, along with real-time visitor tracking.
- Has chatbots for sending abandoned cart notifications
- Live chat feature to solve customer queries
- Supports multiple channels
Zendesk is more than just live chat – it’s a complete customer service platform. By integrating Zendesk into your Shopify store, you can provide real-time customer support, track customer journeys, and conduct CSAT surveys. It also allows you to include a pre-chat form with the live chat interface, which enables you to gather valuable information about the customer before starting a conversation and offer personalized responses.
For new users, Zendesk can be difficult to use. It takes time to get used to the interface. Also, as a customer support tool, Zendesk may not always give the necessary level of support. Some users have experienced long delays in getting their queries answered by the Zendesk support team. In some cases, it has taken weeks or even months to receive a resolution.
- A comprehensive Shopify live chat app
- Very easy to integrate
- It can be integrated into other eCommerce platforms, too
- Provides detailed analytics and other reports
4. Tawk.to Live Chat
With Tawk.to chat tool, accessing Shopify on your iOS or Android device is made easy. Simply download the app and enjoy the convenience of managing your Shopify store on the go.
In addition, the tool is able to support over 45 languages. However, Tawk.to lacks some important features when it comes to tracking and analyzing customer conversations. Without a reporting feature, important consumer data may be overlooked.
- The Shopify app is completely free of cost.
- Provides analysis of customer data with real-time visitor tracking
- The app offers mobile apps for both Android and iOS users.
5. Chatra — Live Chat & Chatbot
If you’re a Shopify user looking for a live chat app to enhance customer support and boost sales, Chatra is a popular option. This app features live typing insights, allowing support teams to preview customer messages and choose appropriate responses before they’re sent. With Chatra, you can improve your customer’s experience and streamline your communication processes.
By utilizing the real-time visitor list, you can easily monitor the number of individuals visiting your website. This enables you to respond to customer inquiries promptly and provide round-the-clock support via chatbots. Additionally, you can gather valuable feedback from customers to enhance your chat support services.
- Quick replies to customer queries via Instagram, Facebook or email.
- Sends abandoned cart notifications
- Provides live chatbots with 24/7 support
- The real-time visitor analytics and other customer data help admins to understand visitors better.
6. LiveChat: Live Chat, Help Desk
LiveChat is a widely used live chat support tool for Shopify, assisting over 37,000 businesses in 150 countries. It can also integrate easily with more than 200 other tools.
With LiveChat’s pre-chat forms, you can gather important information about your customers before beginning a conversation, helping your support agents understand the context and provide more insightful assistance. Many LiveChat users struggle with the platform’s active scheduling feature and experience lag, leading to delays in receiving messages.
- Very easy to integrate into Shopify websites
- It can be integrated into other eCommerce websites, also
- The live chat app is a robust live chat platform
- The app provides a plethora of customizing options.
- Provides detailed customer data analytics
Choose the Right Live Chat App
Selecting the appropriate live chat application for your Shopify store is an essential decision that can have a significant impact on your customer service quality and overall revenue. The top-rated live chat apps enable real-time communication, provide chat transcripts, and offer personalized interfaces with automated and AI-powered human-like responses.
After conducting thorough research, we carefully selected a list of apps that meet our high standards for features, pricing, reviews, ratings, UI/UX, and customer support. We encourage you to review each app on the list to determine which one best suits your business needs.
Hope you found them helpful, and now you will easily select the right app for your Shopify store. If you need any kind of guidance with these Shopify apps or need any customization for your Shopify website, kindly contact us or hire our Shopify developers to have a website as you want.