Your customers are always ready with their back to back presales or postsale questions in their minds. And they hate if you provide delay replay or they have to receive customer support through typical communication media such as Email or contact forms. Instead, using trending social media to get in touch with the customer will help you to serve a personalized approach. Since its inception, WhatsApp has revolutionized the way we communicate. If you see over 1.5 billion users across the globe, there is no better option than that to engage and communicate in a user-friendly way.
But things are different when you have a multi-vendor marketplace, as there are multiple vendor who come across and sell their products in your marketplace. At that time serving support for your marketplace products is become crucial for you. But what if your marketplace vendor can provide support for their products and assist your customers in realtime? It will not just help you to reduce your product inquiries but also turn your customer into happy satisfied customer.
Magento 2 Multivendor WhatsApp Contact Pro Extension by MageComp works with Webkul Multivendor Marketplace Extension to display respective multiple WhatsApp contact operators on vendor’s product page so they can assist customers in real-time. Using the backend grid, each vendor can add multiple WhatsApp Contact operators to display on their frontend product page. As well as vendor can set each WhatsApp Operator's name, WhatsApp number, Department name, and default push message that you want to use in default.
WhatsApp Contact Pro for Admin:
WhatsApp Contact Pro for vendor:
WhatsApp Contact Icon for Direct Seller and Customer Interaction
It will display WhatsApp icon to the customers and clicking on it will redirect them to the WhatsApp app or web and display all the WhatsApp operators.
Admin option for allowing single/multiple WhatsApp operators
The extension comes with the feature to support one or more WhatsApp operators from the admin side. The admin can make it necessary for vendors to enter the WhatsApp number.
Enhanced Customization of WhatsApp icon and layout
The admin can change the color, text, and animation of the WhatsApp icon according to the theme. It also supports custom layout.
Option to view admin operator instead of vendor operator
In case the vendor has not configured the extension or is unavailable, it will display the admin WhatsApp operators.
Featured backend option to manage WhatsApp operators for Admin & Vendor
The extension enables the feature to manage operator name, WhatsApp number, operator message, department name from the backend for the admin, and Vendor operators.
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