Magento 2 WhatsApp Contact Pro Extension allows your customers to get WhatsApp support from department operators for a better resolution to their queries.
Your customer always has several pre-sales or after-sale questions in their mind before purchasing the product and they always expect you to get an instant resolution to their queries as no one has time in this digital era. Serving immediate response to your customer is a bit hard as using third-party live chat or software is limited to some criteria. At that time, using social media to get in touch with your customer will be much easier as most of your customers are already using a social media app or website. Among the list of social media, WhatsApp is topping the list with its daily more than 1 billion active users that offer a golden opportunity for the store owner to easily get in touch with customers. Because WhatsApp is a peer-to-peer communication channel, the store which has only one admin/support can easily make use of "WhatsApp Contact Extension" for getting in touch with their customers but what if you have multiple support operators from different departments?
Magento 2 WhatsApp Contact Pro Extension allows the admin to add multiple WhatsApp operators to display in the store frontend and let your store customer get quick help from the respective department operators for a better resolution to their queries. Using the backend option, the admin can enable single or multiple WhatsApp Operators and can set WhatsApp number, Department name, and default push message. The admin can also customize the frontend WhatsApp icon according to the theme layout if needed.
The store admin can add multiple WhatsApp operators for the Magento store from the backend with WhatsApp number, Department name, image, and push message by integrating the Magento 2 WhatsApp Extension.
The Magento 2 WhatsApp Contact extension enables the admin to restrict the desktop users and permit only the mobile users to utilize the WhatsApp contact support feature accordingly.
With Magento 2 WhatsApp Contact Pro Extension, the admin can customize the WhatsApp icon with the desired position, color, text, animation, and other popup settings like popup title and message.
WhatsApp being the most used social platform, the WhatsApp operators can quickly solve customers’ queries. Hence, Magento 2 WhatsApp Extension leads to a better user experience for the store.
Share your thoughts with other customers