Compared to email and SMS, WhatsApp can increase E-commerce sales by as much as 5x. WhatsApp holds 98% message open rate & 45-60% click-through rate which makes it the most actionable platform to market your E-commerce Business.
Hence, WhatsApp has become a powerful tool for businesses to connect with their customers and drive sales. If you’re running a Shopify store, integrating WhatsApp into your sales and marketing strategy can be a game-changer.
To help you get started, we’ve compiled a list of the 7 best WhatsApp apps for Shopify that can take your Shopify e-commerce business to the next level.
Quick Overview of Best WhatsApp Apps for Shopify
|
App Name |
Developer | Rating | Pricing & Free Trial Period | App Link |
|
WhatsApp Notifications + ChatBot |
MageComp |
5.0
|
Free plan available. | |
|
KOOL WhatsApp Notifications |
MageComp | 4.8
|
Free to install. | |
|
WhatsApp Marketing + Helpdesk |
DelightChat | 4.6
|
From $49/month. 14-day free trial. | Visit |
| Marketing+Support on WhatsApp | SuperLemon App | 3.4
|
Free plan available. 7-day free trial. | |
|
Ctx: WhatsApp Chat & Abandoned |
Softpulse Infotech | 4.8
|
Free plan available. 30-day free trial. | Visit |
| Pushdaddy WhatsApp, Live Chat | pushdaddy.com | 4.5
|
Free to install. | |
| CK: WhatsApp Chat & Abandoned | Carthike | 5.0
|
Free plan available. 14-day free trial. |
7 Best WhatsApp Apps for Shopify To Improve Sales
1. WhatsApp Notifications+ChatBot – MageComp
MageComp’s WhatsApp Notifications+ChatBot offers a comprehensive solution for sending automated order updates, abandoned cart reminders, and customer support through WhatsApp. The chatbot can handle common customer queries, freeing up your team’s time.
This app automates responses to customer inquiries, making it easier to resolve common questions and issues promptly. This can lead to improved customer satisfaction and a more efficient support system. The app includes Twilio integration that allows to send of messages from the brand’s sender number, complete with logo and other details.
Features:
- Send notifications via SMS and WhatsApp for order updates, shipment notifications, and more.
- Use your own Twilio sender number, which enhances your brand identity and recognition when sending messages.
- The plug-and-play configuration makes it user-friendly and straightforward to set up and install.
- By automating communication and using a chatbot, the app contributes to a smarter and more efficient business support system.
- The app allows you to customize queries and responses to suit your specific business needs.
Pricing:
- FREE FOREVER – Free to install
- BASIC PLAN – $2.99/month
- ADVANCED – $10/month
2. KOOL WhatsApp Notifications – MageComp
Another offering from MageComp, KOOL WhatsApp Notifications, focuses on sending automated WhatsApp notifications for order updates, order tracking, and customer engagement. It’s a straightforward and effective way to keep your customers informed.
The app sends order-related notifications to customers directly from the merchant’s registered number on WhatsApp. This adds a personal touch to the communication and reinforces the brand’s identity. Merchants can use the app to keep customers informed about the current status of their orders.
Features:
- Send notifications for order placement, shipment, delivery, refund processing, and the opportunity to request product reviews. Providing timely updates enhances the overall shopping experience for customers.
- Recover potential sales by reminding customers about items left in their cart and encouraging them to complete their purchase using abandoned cart notifications.
- Merchants can create customized templates for notification content.
- By scanning the WhatsApp Web QR code, merchants can quickly and easily start notifying customers. This simplifies the onboarding process and reduces the time required for implementation.
- The app covers all critical order-related notifications, ensuring that customers are informed at every stage of their purchase journey.
- The app offers the flexibility to send unlimited order notifications, allowing businesses to maintain active communication with their customers without limitations.
Pricing:
- Free to install
3. WhatsApp Marketing + Helpdesk – DelightChat
DelightChat’s WhatsApp Marketing + Helpdesk app allows you to manage WhatsApp conversations seamlessly. You can use it for marketing campaigns and provide excellent customer support all within your Shopify dashboard.
DelightChat centralizes customer interactions from multiple channels, including WhatsApp, Instagram, Facebook, Email, and Live Chat. DelightChat offers a comprehensive solution for managing customer service across various communication channels while also providing robust WhatsApp marketing capabilities.
Features:
- The app allows you to assign customer chats to specific team members, streamlining your support process.
- Send targeted messages to customer lists, which is an effective way to increase sales, promote products, and engage with your audience on WhatsApp using WhatsApp Broadcast campaigns.
- DelightChat facilitates the sending of order tracking links to customers. This keeps customers informed about the status of their orders, reducing inquiries and enhancing the post-purchase experience.
- By sending reminders and incentives to customers who left items in their carts, you can potentially recapture lost sales and improve your conversion rates.
- DelightChat helps you obtain official WhatsApp Business API access and the coveted Green Tick verification for your brand. This adds credibility to your WhatsApp communications and ensures that your messages are delivered reliably.
Pricing:
- STARTUP – $49/month
- SCALE – $99/month
- GROWTH – $299/month
4. Marketing+Support on WhatsApp – SuperLemon App
SuperLemon App combines marketing and support functionalities on WhatsApp. It lets you send personalized messages, automate responses, and manage customer inquiries, all from one platform.
The Superlemon app offers a comprehensive solution for Shopify merchants to leverage WhatsApp for customer support, marketing, and sales. Its features cover abandoned cart recovery, WhatsApp marketing, custom templates, and team collaboration, making it a valuable tool for businesses looking to enhance their WhatsApp presence and improve customer engagement.
Features:
- Superlemon provides a WhatsApp Chat Widget for customer support and a Share Widget to boost sales. These widgets make it easy for customers to engage with your brand on WhatsApp.
- The app offers automated cart recovery capabilities, which can help recover potential lost sales.
- Superlemon enables both automated and manual WhatsApp marketing. This includes sending order confirmation messages, order tracking updates, and Cash on Delivery (COD) notifications through WhatsApp.
- The app allows you to create custom templates and run marketing campaigns through WhatsApp.
- Superlemon offers the possibility of obtaining your own WhatsApp Business API account.
Pricing:
- FREE FOREVER – Free
- ENGAGE – $15/month
5. Ctx: WhatsApp Chat & Abandoned – Softpulse Infotech
Softpulse Infotech’s Ctx app focuses on improving customer engagement through WhatsApp. It offers chat features as well as the ability to recover abandoned carts by sending timely reminders to customers.
The app provides an all-in-one widget button that offers various features, including WhatsApp Chat, FAQs, Order Tracking, and Contact Us. This single widget simplifies the customer experience by providing easy access to essential information and support. This app offers a robust set of features that can help improve customer engagement, boost sales, and enhance the customer support experience on your Shopify store through WhatsApp.
Features:
- The app offers automated WhatsApp messages for several critical stages like Abandoned Checkout Recovery, Order Confirmation, COD Verification, Order Fulfillment, and Review Request Notifications.
- The availability of a mobile app allows you to manually engage with customers for abandoned cart recovery and other WhatsApp messages. This flexibility ensures that you can respond to customer inquiries and address issues promptly, even on the go.
- The app appears to support WhatsApp Business API integration that provides access to ready-to-use templates and the ability to create custom templates, which is essential for maintaining a professional and consistent brand image.
- The presence of an inbox or chat panel makes it easier for your support team to manage and respond to customer queries efficiently.
- The Chrome extension is a handy tool for managing WhatsApp communication through the web. It simplifies tasks such as abandoned cart recovery and order confirmation by allowing you to use web-based WhatsApp for business-related interactions.
Pricing:
- FREE FOREVER – Free
- ADVANCED – $7.99/month
- PREMIUM – $14.99/month
6. Pushdaddy WhatsApp, Live Chat – pushdaddy.com
Pushdaddy offers WhatsApp integration with live chat capabilities. It enables real-time conversations with your customers, which can be instrumental in closing sales and providing instant support.
The app combines various communication channels, automation features, and quick installation to provide a seamless and efficient way to engage with customers and recover potentially lost revenue. You can choose the communication channel as WhatsApp Chat or Live Chat, that best suits your customers’ preferences.
Features:
- The app provides the option to switch between WhatsApp Chat and Live Chat instantly, offering flexibility in how you engage with customers in real-time.
- The app offers chatbots or automated responses to handle common queries, reducing response time and improving customer satisfaction.
- The app supports marketing automation, including abandoned cart recovery, order confirmation, and email marketing.
- The app also integrates with other channels like Facebook Messenger and Instagram, allowing you to reach customers where they are most comfortable.
- The inclusion of Frequently Asked Questions (FAQs) allows customers to find answers to common queries instantly, reducing the need for direct support and providing a self-service option.
- The quick and straightforward installation process is a time-saving feature, allowing you to add the chat functionality to your website without a lengthy setup process.
Pricing:
- Free to install
7. CK: WhatsApp Chat & Abandoned – Carthike
Carthike’s CK app combines WhatsApp chat and abandoned cart recovery. You can initiate conversations with customers who abandon their carts, potentially recovering lost sales.
This app provides a comprehensive solution for Shopify businesses looking to leverage WhatsApp as a customer engagement and sales tool. Its automation features for abandoned cart recovery and order notifications, along with customization options and support for multiple agents, can significantly enhance the customer experience and drive sales growth.
Features:
- One of the standout features of the app is its ability to automatically recover abandoned carts using WhatsApp.
- The app provides a WhatsApp chat and share button, allowing customers to easily reach out to you via WhatsApp.
- The ability to customize the WhatsApp chat and share button ensures that it aligns with your brand’s style and messaging, providing a seamless and branded experience for customers.
- The app automates essential order-related notifications, including order confirmation, shipping alerts, and Cash on Delivery (COD) verification.
- Seamless integration with Loox reviews allows you to collect and showcase customer reviews effectively. Positive reviews can help build social proof and influence potential customers.
- The inclusion of order Customer Relationship Management (CRM) functionality allows you to manage customer interactions and inquiries effectively within WhatsApp Chat.
- The ability to provide out-of-hours support is crucial for catering to customers in different time zones or those who prefer to shop during non-standard hours.
Pricing:
- FREE FOREVER – Free
- VIP – $9.99/month
- ADVANCED – $29/month
Wrapping Up
Before choosing an app, consider your specific needs and objectives. Look for features like automation, chatbots, abandoned cart recovery, and customer support capabilities. Additionally, check user reviews, pricing, and integration ease to ensure the chosen app aligns with your Shopify store’s requirements.
Remember, WhatsApp is a valuable channel for engaging with customers and increasing sales. By integrating these apps into your Shopify store, you can tap into the power of WhatsApp to boost your e-commerce business.
You can even use WhatsApp Business API to connect with your Shopify customers effectively.
Happy Reading!