Most of the time customers are very curious to know about the product before making a purchase. They eagerly want answers to their queries. Communicating via contact forms or email takes a lot of time in resolving the questions. And it might lead to a circumstance where customers can switch to some other store or product. In this digital era, where everyone is using social media apps as WhatsApp can drastically help to quickly get in touch with store customers and resolve their queries. Also, using social media apps for communication helps customer giving personalized shopping experience and you can assist your customer in real time to complete their purchase.
MageComp has come up with Magento Order on WhatsApp Extension that allows store customer to order product and have a further discussion over trending social media app - WhatsApp. Using the backend option store admin can also set front-end 'Order on WhatsApp' button size as well as the push message that sent via extension each time customer hit the button.
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