Magento 2 Cancel Order by Customer Extension

Details

Challenge #1

It is common for us to experience feelings of envy or a desire for something better. However, it can be troublesome when customer discovers the same product at a lower price on competitior's website.

This may lead to various complications like inaccurate personal information, technical difficulties, and an automatic cancellation option that could cause a loss of revenue and a decrease in customer loyalty. To avoid such scenarios, what actions can be taken?

Solution #1

Magento 2 Cancel Order Frontend extension provides with an ease for customers to cancel orders whenever they want. Customers can cancel their orders directly from the My Account section.

Moreover, the module allows admins to automatically cancel orders at specific times. You can provide your customers with the ability to postpone their orders conveniently, making their shopping experience more enjoyable and stress-free.

Challenge #2

Customers often make mistakes like entering incorrect payment or address details, misspelling apartment or street names, or mixing up digits in their contact numbers while shopping online.

The default Magento does not have any order cancellation functionality. It results in the build-up of unpaid orders. This situation renders inventory data useless and detrimental to customer loyalty. Consequently, there are problems with stock availability and significant revenue losses. So how to avoid these losses?

Solution #2

With this Cancel Order Magento 2 extension, customers can conveniently cancel orders on their own & the admin receives an automatic email notification. The email template can be customized.

The customers can cancel processing and pending orders. The admin can set up auto-carder cancellation facility by configuring pending payment or suspected fraud. It also permits the admin to specify customer groups and order states for canceling orders.

Benefits of Magento 2 Cancel Order by Customer Extension

Instant Order Cancellation Notification to Admin

Cancel Order by Customer extension for Magento 2 notifies the store admin immediately when an order is cancelled. The recipient email ID can be added from the backend to get informed when the order is cancelled from the frontend.

Analyisis of Order Cancellation Reasons

Keep record of all cancelled orders along with reasons and order status. This information is conveniently organized in a list format. This data can be used for analyzing the facts for order cancellation.

Add Order Cancellation Reasons

Admin can add as many reasons as needed for order cancellation. Customers can cancel order in Magento 2 effortlessly just by selecting the most relevant reason from the list. They can also add comments to share additional details.

Grant Order Cancellation Facility to Specific Customer Groups

Admin can limit order cancellation privileges to particular customer segments through the admin panel.

Why Choose MageComp’s Magento 2 Cancel Order by Extension?

Cancel order with processing & pending statuses.
Set duration (in days) for cancelling orders.
Set custom text label for order cancellation button.
Make the list of reasons for customers to cancel order via frontend.
Show popup on screen for order cancellation.
Set custom title & short confirmation message with the cancellation confirmation popup.

Enable order cancellation feature for specific customer groups.
Auto cancel order based on specific order status.
Set terms and conditions to avail auto-cancel order feature.
Select data to auto-cancel order.
Select the sender's email address and template.