Magento 2 Cancel Order by Customer Extension

Details

Challenge #1

It is common for us to experience feelings of envy or a desire for something better. However, it can be troublesome when customer discovers the same product at a lower price on competitior's website.

This may lead to various complications, including inaccurate personal information, technical difficulties, and an automatic cancellation option that could cause a loss of revenue and a decrease in customer loyalty. To avoid such scenarios, what actions can be taken?

Solution #1

Magento 2 Cancel Order by Customer extension provides an easy way for customers to cancel orders whenever they want. Customers can cancel their orders directly from frontend. This feature helps enhance the overall customer experience.

Moreover, the module allows admins to cancel purchases at specific times, which is a great advantage for efficiently managing the website's operations. You can provide your customers with the ability to cancel their orders conveniently, making their shopping experience more enjoyable and stress-free.

Challenge #2

Customers often make mistakes like entering incorrect payment or address details, misspelling apartment or street names, or mixing up digits in their contact numbers while shopping online.

The default functionality of Magento does not have any order cancellation functionality. It results in the buildup of unpaid orders. This situation renders inventory data useless and detrimental to customer loyalty. Consequently, there are problems with stock availability and significant revenue losses, especially in the B2B sector. How to avoid these losses?

Solution #2

With this extension, customers can conveniently cancel orders from frontend, and the admin will receive an automatic email notification. The email template can be customized to suit the needs of both the customer and the admin.

It enables customers to cancel orders in both Processing and Pending statuses. The admin can establish specific conditions for automatically cancelling orders like - pending payment or suspected fraud. It also permits the admin to specify customer groups and order states for canceling orders at any time.

Benefits of Magento 2 Cancel Order by Customer Extension

Instant Order Cancellation Alert to Admin

Cancel Order by Customer extension for Magento 2 notifies the store admin immediately when an order is cancelled.

Get All Details of Order Cancellation with Reason

Admin can easily keep track of all cancelled orders along with reasons and order status. This information is conveniently organized in a list format.

Mention Multiple Order Cancellation Reasons

Customers can cancel order in Magento 2 effortlessly just by selecting a proper reason from the list. They can also add comments to share additional details.

Grant Order Cancellation Option to Specific Customer Groups

Admin can limit order cancellation privileges to a particular group of customers through the admin panel.

Why Choose MageComp’s Magento 2 Cancel Order by Extension?

Cancel order with processing & pending statuses.
Set duration (in days) for cancelling orders.
Set custom text label for order cancellation button.
Make the list of reasons for customers to cancel order via frontend.
Show popup on screen for order cancellation.
Set custom title & short confirmation message with the cancellation confirmation popup.

Enable order cancellation feature for specific customer groups.
Auto cancel order based on specific order status.
Set terms and conditions to avail auto-cancel order feature.
Select data to auto-cancel order.
Select the sender's email address and template.